At Florist Longford, we are dedicated to bringing only the freshest flowers and exceptional customer service to the households and businesses of Longford and its surrounding areas. As a trusted, local florist, your satisfaction is at the heart of what we do. Please review our clear returns, refunds, and complaints policy, designed to give you peace of mind each time you order fresh blooms from us.
Every arrangement from Florist Longford comes with our Fresh Flowers Guarantee. We carefully select and condition our floral stock, ensuring each bouquet and arrangement meets our highest standards of freshness and beauty. We promise that your flowers will arrive vibrant and fresh, so you can enjoy their natural beauty for as long as possible.
If your flowers are damaged on arrival or do not meet your expectations for freshness, please contact us as soon as possible after delivery. To help us investigate and resolve your issue efficiently, kindly retain the flowers and their original packaging, and be prepared to provide clear photographs of the problem, such as damaged petals, stems, or wilted arrangements.
Our flowers are sourced daily and conditioned for lasting quality. Under normal conditions and with proper care, you can expect our blooms to maintain their freshness for at least 5 days after delivery. Detailed flower care instructions are provided with each order to help you maximise their beauty and longevity.
Customer satisfaction remains our top priority. If you receive flowers that are damaged or wilted within the first 24 hours after delivery, we offer a choice of a full refund, replacement bouquet, or store credit—whichever best suits your needs. Please reach out to us within 24 hours of receiving your order so we can promptly arrange your preferred resolution.
We value every customer and take your feedback seriously. If you wish to make a complaint regarding your experience with Florist Longford, please reach out to us using the complaint form provided on our website or by contacting us directly through your order platform. Kindly include your order details and a description of your concerns so our team can investigate thoroughly. We aim to acknowledge all complaints within one working day and resolve issues promptly and fairly.
As a proud member of the Longford community, Florist Longford serves local households and businesses with honesty, care, and professional integrity. We stand by every arrangement that leaves our shop and are dedicated to ensuring happiness with every delivery.
Thank you for choosing Florist Longford. Your trust means everything to us, and we are always here to help with any issues regarding your flowers or experience with our service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
